Store Operations Lead — Customer Experience & Growth

CVS Pharmacy; Birmingham (AL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid time off

Retirement plan

Job summary

CVS Health in Birmingham, Alabama, is seeking an Operations Manager to lead store execution, drive performance, and build customer loyalty through exceptional service.

Under the Store Manager, you will oversee staffing, training, inventory, and financials while guiding a team to deliver strong daily results.

This full‑time role requires flexibility for early mornings, overnights and weekends, with a comprehensive benefits package.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with actions plans for operational and service improvement.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Skills

Analytical skills

Deductive reasoning

Communication skills

Leadership

Supervision

Scheduling flexibility

Full-time availability

Education

High School diploma or equivalent

Job description

CVS Health in Birmingham, Alabama, is seeking an Operations Manager to lead store execution, drive performance, and build customer loyalty through exceptional service.

Under the Store Manager, you will oversee staffing, training, inventory, and financials while guiding a team to deliver strong daily results.

This full‑time role requires flexibility for early mornings, overnights and weekends, with a comprehensive benefits package.