Store Operations Lead & Customer Experience Coach

Five Below Inc; Tolleson (AZ); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below is seeking a Store Leader in Tolleson, AZ to drive exceptional customer experiences and oversee day‑to‑day store operations. You will lead crew, supervise opening/closing routines, and ensure merchandise is floor ready and accurately presented.

The role requires at least a high school diploma and 1+ year of management experience, with strong communication and multitasking abilities to manage busy shifts and customer inquiries.

Qualifications

• Strong leadership and guest‑service orientation are required.
• Excellent verbal and written communication skills.
• Ability to multi‑task and stay composed under pressure.
• Creative thinking for problem solving and store operations.

Responsibilities

• Wowed customers through personal contact and fast, friendly checkout experience.
• Train crew on best‑in‑class customer service and policies.
• Oversee daily store activities and ensure staff perform duties effectively.
• Assist with receiving, stocking, and merchandising to optimize sales.
• Act as Manager on Duty, handling operations and staffing when needed.
• Open or close the store, manage cash, and secure the premises.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

College experience

Job description

Five Below is seeking a Store Leader in Tolleson, AZ to drive exceptional customer experiences and oversee day‑to‑day store operations. You will lead crew, supervise opening/closing routines, and ensure merchandise is floor ready and accurately presented.

The role requires at least a high school diploma and 1+ year of management experience, with strong communication and multitasking abilities to manage busy shifts and customer inquiries.