Store Operations Lead & Customer Experience Coach

Five Below; Petaluma (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below is seeking a hands-on store leader to train and supervise crew, oversee daily operations, and ensure outstanding customer service. You will help manage opening/closing, cashier duties, and stock handling while promoting a fun, fast-paced shopping experience.

The role requires flexible scheduling, strong communication, and the ability to guide a team in a dynamic retail environment. Benefits are available via the company benefits site.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking to handle store needs.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members WOW the Customer through personal contact with customers.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure exceptional customer service.

Skills

Communication

Multitasking

Creative thinking

Maintaining composure

Education

High School Graduate/Equivalent

Job description

Five Below is seeking a hands-on store leader to train and supervise crew, oversee daily operations, and ensure outstanding customer service. You will help manage opening/closing, cashier duties, and stock handling while promoting a fun, fast-paced shopping experience.

The role requires flexible scheduling, strong communication, and the ability to guide a team in a dynamic retail environment. Benefits are available via the company benefits site.