Store Operations Lead & Customer Experience Coach

Rack Room Shoes; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Rack Room Shoes in Orlando, FL is seeking an Assistant Manager to support the Store Manager in daily operations, lead staff, and ensure compliance with company policies. The role requires guiding and training team members and stepping in for the Store Manager when needed to maintain service and sales performance.

You will help create a positive shopping experience, manage POS procedures, inventory, merchandising, payroll, and loss prevention, while developing staff and maintaining presentation

Qualifications

• Background check is required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal and visual merchandising abilities.
• Working knowledge of policies and procedures.
• Basic mathematical skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; lead service standards.
• Manage POS transactions, sales, discounts, refunds, and loyalty procedures.
• Inventory control and receiving, price management, markdowns, and physical inventories.
• Merchandising, floor presentation, promotions, and signage adherence to standards.
• Payroll control: scheduling, budget adherence, time and attendance.
• Train and develop direct reports; enforce policies and standards.
• Loss prevention and protection of company assets.
• Develop understanding of daily store operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Customer service

Basic math

Job description

Rack Room Shoes in Orlando, FL is seeking an Assistant Manager to support the Store Manager in daily operations, lead staff, and ensure compliance with company policies. The role requires guiding and training team members and stepping in for the Store Manager when needed to maintain service and sales performance.

You will help create a positive shopping experience, manage POS procedures, inventory, merchandising, payroll, and loss prevention, while developing staff and maintaining presentation