Store Operations Lead & Customer Experience Coach

GESMV; Moraine (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Moraine is seeking a Store Supervisor to oversee daily operations, including loading/unloading, cash handling, banking, inventory, merchandising, and customer service. You will assist the store manager with budgeted sales and expenses and lead a team of employees and volunteers.

The role requires flexibility, adherence to dress code, safety standards, and CARF/Department of Labor compliance, with opportunities to contribute to process improvements and positive store growth.

Qualifications

• Cash register procedures
• Stock control
• Banking procedures
• Merchandising and display

Responsibilities

• Assist store manager with managing budgeted sales and expenses to revenue (E/R).
• Operate cash register accurately and handle cash, checks, receipts, returns, voids, discounts, credit cards, etc.
• Perform banking procedures, including reconciliation of Daily Business Statements and deposit slips.
• Train and supervise store employees in retail procedures.
• Display and model excellent customer service.
• Maintain store per company policies on housekeeping, safety and security.
• Perform stocking, display, and inventory duties.
• Merchandise ordering as assigned, including processing requests to transportation.
• Work a flexible schedule to meet store needs.
• Follow dress code and maintain professional example for employees.
• Encourage suggestions and decisions to grow the business.
• Support equal opportunity employment and prevent harassment.
• Provide own transportation and adequate liability insurance.
• Regularly lift/move up to 50 pounds.
• Comply with agency policies, safety standards, and regulatory standards.

Skills

Supervision

Cash handling

Customer service

Training

Merchandising

Inventory management

Safety procedures

Teamwork

Education

High school diploma or GED

Job description

Goodwill Moraine is seeking a Store Supervisor to oversee daily operations, including loading/unloading, cash handling, banking, inventory, merchandising, and customer service. You will assist the store manager with budgeted sales and expenses and lead a team of employees and volunteers.

The role requires flexibility, adherence to dress code, safety standards, and CARF/Department of Labor compliance, with opportunities to contribute to process improvements and positive store growth.