Store Operations Lead & Customer Experience Coach

The TJX Companies, Inc.; Dickson City (Lackawanna County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at our Sierra store in Dickson City, PA. This elevated role builds on the Coordinator position, with leadership duties and open availability including nights and weekends.

You will maintain store operations, coach Associates, and ensure a positive customer experience in a fast-paced retail environment. As a Key Carrier, you will model exceptional service, support store goals, and partner with management on training and coverage.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to multitask effectively.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exhibits discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates with management and Associates when setting and addressing priorities; provides progress updates.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs.

Skills

Customer service

Team player

Communication

Problem solving

Leadership experience

Job description

The TJX Companies, Inc. is seeking a Key Carrier at our Sierra store in Dickson City, PA. This elevated role builds on the Coordinator position, with leadership duties and open availability including nights and weekends.

You will maintain store operations, coach Associates, and ensure a positive customer experience in a fast-paced retail environment. As a Key Carrier, you will model exceptional service, support store goals, and partner with management on training and coverage.