Store Operations Lead & Customer Experience Coach

National Black MBA Association; Onalaska (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Job summary

TJX Companies is seeking a Key Carrier for the Sierra Store in Onalaska, WI. This elevated role alternates with the Coordinator role, taking on leadership duties and safeguarding store operations and customer experience.

Open availability including nights and weekends is required; you will coach Associates, manage coverage, and ensure procedures align with policy while maintaining a positive work environment.

Qualifications

• 1 year retail experience is preferred.
• 6 months leadership experience or potential leadership capability.
• Superior communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Knowledge of merchandise flow in stores.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Provides coaching, recognition, and feedback to Associates.
• Ensures opening/closing procedures are executed per guidelines.

Skills

Team player

Flexible schedule

Multi-tasking

Communication

Problem solving

Coaching

Leadership experience

Tools

Company software knowledge

Job description

TJX Companies is seeking a Key Carrier for the Sierra Store in Onalaska, WI. This elevated role alternates with the Coordinator role, taking on leadership duties and safeguarding store operations and customer experience.

Open availability including nights and weekends is required; you will coach Associates, manage coverage, and ensure procedures align with policy while maintaining a positive work environment.