Store Operations Lead & Customer Experience Coach

Five Below, Inc.; Cape Coral, Northern (FL, KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Five Below, Inc. is hiring for an hourly store leadership role in Cape Coral, FL. You will oversee daily store operations, train associates, and ensure top-tier customer service while managing opening/closing duties and cash handling.

The role requires flexibility for day/evening shifts and a focus on sales growth. Qualifications include a high school graduate or equivalent, 1 year of management experience preferred, and strong verbal/written communication.

Qualifications

• High school graduate or equivalent required.
• College experience preferred.

Responsibilities

• Greet and wow customers through personal contact.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates to ensure excellent service.
• Assist with receiving, unpacking, and organizing new stock.
• Act as Manager on Duty when needed, handling store operations and staff.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Customer service

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below, Inc. is hiring for an hourly store leadership role in Cape Coral, FL. You will oversee daily store operations, train associates, and ensure top-tier customer service while managing opening/closing duties and cash handling.

The role requires flexibility for day/evening shifts and a focus on sales growth. Qualifications include a high school graduate or equivalent, 1 year of management experience preferred, and strong verbal/written communication.