Store Operations Lead & Customer Experience Coach

Five Below; Buena Park (CA); On-site; USD 23,000 - 30,000; Part time

Job summary

Five Below is looking for an energetic leader to coach crew on delivering exceptional customer service and to oversee daily store operations in Buena Park, CA. You will supervise staff, handle opening/closing, and ensure a friendly checkout experience for guests.

The role requires high school completion, strong communication, and the ability to multitask in a dynamic retail setting. Flexible scheduling and weekend shifts are common in this hourly role.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Strong customer service orientation and problem-solving mindset.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on customer service experience for fast, friendly checkout.
• Oversees daily store activities and staff performance.
• Assists with receiving, unpacking, and stocking on sales floor.
• Acts as Manager on Duty handling store operations and issues.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Creativity

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is looking for an energetic leader to coach crew on delivering exceptional customer service and to oversee daily store operations in Buena Park, CA. You will supervise staff, handle opening/closing, and ensure a friendly checkout experience for guests.

The role requires high school completion, strong communication, and the ability to multitask in a dynamic retail setting. Flexible scheduling and weekend shifts are common in this hourly role.