Store Operations Lead - Customer Experience

FedEx Office; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office in Chattanooga is seeking an Assistant Store Manager to lead a store business unit, delivering a consistent, positive customer experience across production, retail, shipping, and delivery processes. You will supervise team members, support the Store Manager, and ensure smooth daily operations, payroll tasks, training, and adherence to company policies in a fast-paced environment.

This role requires reliability, strong communication, and a hands-on approach to achieve goals and

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience; prior supervisory experience preferred.
• Ability to stand during shift and supervise a team during busy periods.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service.
• Evaluates efficiency and productivity of team members to improve customer experience.
• Resolves customer disputes and ensures timely resolution.
• Maintains a clean and professional store environment across all areas.
• Trains and develops team members on assigned shifts with feedback.
• Interviews applicants and assists Store Manager with hiring.

Skills

Customer service

Supervisory experience

Communication

Education

High School diploma or equivalent education

Job description

FedEx Office in Chattanooga is seeking an Assistant Store Manager to lead a store business unit, delivering a consistent, positive customer experience across production, retail, shipping, and delivery processes. You will supervise team members, support the Store Manager, and ensure smooth daily operations, payroll tasks, training, and adherence to company policies in a fast-paced environment.

This role requires reliability, strong communication, and a hands-on approach to achieve goals and