Store Operations Lead: Customer Experience Champion

FedEx Office; Tulsa (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

FedEx Office is hiring a Store Assistant Manager in Tulsa to lead a store unit and ensure a consistent, high-quality customer experience. You will supervise team members, oversee production, retail, shipping, and quality control, and assist with payroll and daily store close-out.

The role focuses on maintaining efficient operations, coaching staff, and ensuring adherence to FedEx Office policies while delivering exceptional service to customers.

Qualifications

• Demonstrates ability to provide friendly, expert service to customers.
• Supervises and supports team members to ensure smooth store operations.
• Effectively communicates with customers, vendors and staff to meet goals.

Responsibilities

• Lead store operations in the absence of the Store Manager.
• Oversee production, retail, self-service, shipping and quality control processes.
• Assist in payroll, scheduling and daily close-out procedures.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

Job description

FedEx Office is hiring a Store Assistant Manager in Tulsa to lead a store unit and ensure a consistent, high-quality customer experience. You will supervise team members, oversee production, retail, shipping, and quality control, and assist with payroll and daily store close-out.

The role focuses on maintaining efficient operations, coaching staff, and ensuring adherence to FedEx Office policies while delivering exceptional service to customers.