Store Operations Lead: Customer Experience & Cash Control

Walgreens; Baldwin (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in New York operates as a busy retail and pharmacy store, requiring leadership and a focus on customer care. You will open and close the store, handle cash, and ensure all systems are ready for the business day while supporting deliveries.

Engage customers, resolve issues, and model service excellence. This role emphasizes accurate pricing, inventory awareness, and teamwork to deliver a consistently positive shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Open and close the store in the absence of management, including cash handling and readiness for the business day.
• Process returns, order voids, customer refunds, cash drops, and cashier reconciliations.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Retail operations

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens in New York operates as a busy retail and pharmacy store, requiring leadership and a focus on customer care. You will open and close the store, handle cash, and ensure all systems are ready for the business day while supporting deliveries.

Engage customers, resolve issues, and model service excellence. This role emphasizes accurate pricing, inventory awareness, and teamwork to deliver a consistently positive shopping experience.