Shift Lead: Customer Experience & Store Ops

Walgreens; Town of Queensbury (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New York is seeking a store associate to open and close the store when management is absent, handle cash and backroom processes, and deliver great customer service. You will assist customers, manage returns and refunds, and help maintain accurate pricing and displays across departments.

The role emphasizes engaging customers, supporting vendor deliveries, and upholding store standards with a focus on accuracy and service in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including system start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change to the registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services to resolve issues.
• Maintains inventory accuracy and basic pricing/signage in departments.
• Supports store operations including vendor deliveries and backroom processes.

Skills

Leadership experience

Retail supervisory

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens in New York is seeking a store associate to open and close the store when management is absent, handle cash and backroom processes, and deliver great customer service. You will assist customers, manage returns and refunds, and help maintain accurate pricing and displays across departments.

The role emphasizes engaging customers, supporting vendor deliveries, and upholding store standards with a focus on accuracy and service in a fast-paced retail environment.