Store Shift Lead: Customer Experience & Operations

Walgreens; Town of Hartford (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New York is seeking a capable retail professional to cover opening and closing duties, manage cash, and guide daily operations. You will engage customers, handle refunds and stock tasks, and help the team deliver an exceptional shopping experience.

The role emphasizes leadership, accurate cash handling, and strong English communication to support store performance and customer satisfaction.

Qualifications

• Minimum 1 year of leadership or supervisory experience.
• Must be fluent in reading, writing, and speaking English.
• Retail key holder experience preferred.
• Ability to perform cash handling and basic store tasks.

Responsibilities

• Opens and closes the store in the absence of management, handling required systems start‑ups and cash.
• Completes product returns, order voids, customer refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Maintains store appearance, pricing, and merchandising as directed.
• Communicates tasks to team members when management is not present.

Skills

Leadership

Cash handling

Customer service

Team coaching

Job description

Walgreens in New York is seeking a capable retail professional to cover opening and closing duties, manage cash, and guide daily operations. You will engage customers, handle refunds and stock tasks, and help the team deliver an exceptional shopping experience.

The role emphasizes leadership, accurate cash handling, and strong English communication to support store performance and customer satisfaction.