Store Shift Lead: Customer Experience & Ops Lead

Walgreens; Hannans Corner (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in New York is seeking a retail leader to operate store functions when management is absent, handling cash, refunds, and ensuring the floor is ready for business. You will greet customers, resolve issues, and model best practices to create a distinctive shopping experience.

The role emphasizes inventory control, pricing accuracy, displays, and collaboration with the team to maintain store standards and handle back-of-house tasks efficiently.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Possession of PTCB certification or state pharmacy license where required.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and start-ups.
• Completes cash drops, refunds, and maintains accurate cash register records.
• Delivers a distinctive customer experience and assists customers with products and services.
• Manages inventory, pricing, and signage to ensure compliant store presentation.
• Maintains store standards, cleanliness, and responsiveness to deliveries and stocking.

Skills

Leadership experience

English proficiency

Customer service

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens in New York is seeking a retail leader to operate store functions when management is absent, handling cash, refunds, and ensuring the floor is ready for business. You will greet customers, resolve issues, and model best practices to create a distinctive shopping experience.

The role emphasizes inventory control, pricing accuracy, displays, and collaboration with the team to maintain store standards and handle back-of-house tasks efficiently.