Store Operations Lead — Customer Experience

Five Below

Smyrna (GA)

On-site

USD 13,000 - 19,000

Part time

14 days+

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Job summary

Five Below in Smyrna, GA is seeking a Crew Manager on Duty to lead store operations, mentor teammates, and ensure outstanding customer service. You will oversee opening/closing, train associates, manage stock, and drive sales while keeping expenses in check.

Flexible scheduling including weekends and occasional overnight shifts is required; benefits and growth opportunities are available. If you thrive in a fast-paced retail environment and have at least one year of supervisory experience, apply

Qualifications

Minimum 1 year of management experience.
Excellent verbal and written communication.
Ability to multi-task and work in a fast-paced environment.

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.