Store Operations Lead & Customer Experience

The TJX Companies, Inc.; Mount Prospect (IL); On-site; USD 48,712,000 - 50,200,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Job summary

The TJX Companies, Inc. in Mount Prospect, IL is hiring for a Key Carrier role, an elevated extension of Coordinator duties.

You will act as a leader in store operations and coach Associates to maintain outstanding customer service and adherence to policy. You must have open availability, including nights and weekends, and demonstrate strong teamwork, communication, and organizational skills to support store goals and safety standards.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills

Responsibilities

• Act as Manager on Duty as needed
• Lead store team and coordinate tasks
• Coach associates and provide feedback
• Ensure opening/closing procedures follow company guidelines
• Promote customer service excellence and a positive store environment

Skills

Customer service

Leadership

Multi-tasking

Job description

The TJX Companies, Inc. in Mount Prospect, IL is hiring for a Key Carrier role, an elevated extension of Coordinator duties.

You will act as a leader in store operations and coach Associates to maintain outstanding customer service and adherence to policy. You must have open availability, including nights and weekends, and demonstrate strong teamwork, communication, and organizational skills to support store goals and safety standards.