Store Operations Lead - Customer Experience

Five Below; Garden City (KS); Presencial; USD 13.000 - 19.000; Jornada completa

Descripción de la vacante

Five Below is hiring for an hourly Assistant Manager-style role in Garden City, KS. You will oversee daily store operations, train crew, and ensure fast, friendly checkout experiences to wow customers.

The position requires at least 1 year of management experience and strong communication skills, with a flexible schedule including weekends. The job emphasizes teamwork with store leadership, merchandising collaboration, and maintaining stock, cleanliness, and security during opening/closing

Formación

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilidades

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Conocimientos

Leadership

Verbal & written communication

Multi-tasking

Creative thinking

Ability to stay calm under pressure

Excellent communication

Educación

High School Graduate or equivalent

College experience preferred

Descripción del empleo

Five Below is hiring for an hourly Assistant Manager-style role in Garden City, KS. You will oversee daily store operations, train crew, and ensure fast, friendly checkout experiences to wow customers.

The position requires at least 1 year of management experience and strong communication skills, with a flexible schedule including weekends. The job emphasizes teamwork with store leadership, merchandising collaboration, and maintaining stock, cleanliness, and security during opening/closing