Store Operations Lead & Customer Experience

FedEx Group; Chattanooga (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Office in Chattanooga seeks a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience. You will supervise team members, manage daily operations, and oversee shipping, pick-up, and quality control processes in the absence of the Store Manager.

Responsibilities include training staff, scheduling, payroll close-out, maintaining store standards, and communicating goals and KPIs to the team.

Qualifications

• High school diploma or equivalent.
• 1+ year of related experience; supervisory experience preferred.
• Experience delivering excellent customer service.

Responsibilities

• Lead store operations and guest experience.
• Supervise team and provide feedback.
• Assist Store Manager with payroll, scheduling, and training.
• Ensure compliance with policies and quality controls.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Education

High School diploma or equivalent education

Job description

FedEx Office in Chattanooga seeks a Store Assistant Manager to lead a store business unit, ensuring a consistent, positive customer experience. You will supervise team members, manage daily operations, and oversee shipping, pick-up, and quality control processes in the absence of the Store Manager.

Responsibilities include training staff, scheduling, payroll close-out, maintaining store standards, and communicating goals and KPIs to the team.