Store Operations Lead — Customer Experience

Five Below; Beaufort (SC); On-site; USD 13,000 - 18,000; Full time

Job summary

Five Below is seeking a store leadership role in Beaufort, SC to oversee crew and operations on an hourly basis. You will train staff, ensure excellent customer service, manage stock, and act as Manager on Duty as needed.

Responsibilities include opening/closing procedures, cash handling, and ensuring merchandising standards. This position emphasizes fast, friendly checkout experiences and ongoing team development.

Qualifications

• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role in Beaufort, SC to oversee crew and operations on an hourly basis. You will train staff, ensure excellent customer service, manage stock, and act as Manager on Duty as needed.

Responsibilities include opening/closing procedures, cash handling, and ensuring merchandising standards. This position emphasizes fast, friendly checkout experiences and ongoing team development.