Store Operations Lead - Customer Experience

Five Below; Ashland (KY); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Ashland, KY is seeking a Flexible hourly associate with leadership duties to wow customers and support daily store operations. The role involves supervising crew, training teammates, handling opening/closing tasks, and driving sales with strong service quality.

The position requires a High School diploma and at least 1 year of management experience, plus excellent communication, multitasking, and calm under pressure.

Qualifications

• High School graduate or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and service.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and stocking on the floor.
• Act as Manager on Duty and handle store operations and staff.
• Open or close the store as needed, securing cash and alarms.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses through merchandising and service quality.
• Collaborate with store leadership on merchandising and processes.
• Perform store maintenance and uphold cleanliness and stock organization.

Skills

Customer service

Leadership

Multitasking

Communication

Problem solving

Pressure handling

Education

High School Diploma

Job description

Five Below in Ashland, KY is seeking a Flexible hourly associate with leadership duties to wow customers and support daily store operations. The role involves supervising crew, training teammates, handling opening/closing tasks, and driving sales with strong service quality.

The position requires a High School diploma and at least 1 year of management experience, plus excellent communication, multitasking, and calm under pressure.