Store Operations Lead — Assistant Director

H-E-B; Spring (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

H-E-B is seeking an Assistant Store Director to support Store Leaders with daytime coverage and manage closing shifts. You will oversee critical functions including Cash Office, Service Co., Facilities, and Customer Champions to ensure smooth operations and high standards.

The role emphasizes leadership, regulatory compliance, and strategic decision-making to maintain store excellence and strong customer service, with responsibility for budgeting and performance management.

Qualifications

• Proven multi-site leadership with accountability up to VP/HR approval.
• Experience in retail operations, sanitation, safety, and customer service excellence.
• Strong interpersonal and hiring/supervisory capabilities.
• Ability to manage budgets, audits, and regulatory compliance.

Responsibilities

• Provide daytime/mid-shift coverage and closing oversight.
• Directly oversee Cash Office, Service Co., Facilities, and Customer Champions.
• Lead store staff, set strategies, and resolve partner matters.
• Ensure product freshness, safety, and sanitation compliance.
• Analyze costs and benefits of ideas and manage store operations.

Skills

Strong leadership

Customer service

Analytical skills

Organizational skills

Strategic thinking

MS Office

Effective communication

Education

SORL Training

Proven management track record

Tools

MS Office

H-E-B Systems

POS systems

Job description

H-E-B is seeking an Assistant Store Director to support Store Leaders with daytime coverage and manage closing shifts. You will oversee critical functions including Cash Office, Service Co., Facilities, and Customer Champions to ensure smooth operations and high standards.

The role emphasizes leadership, regulatory compliance, and strategic decision-making to maintain store excellence and strong customer service, with responsibility for budgeting and performance management.