Assistant Store Leader- Greater Houston Area

H-E-B; Spring (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

H-E-B is seeking an Assistant Store Director to support Store Leaders with daytime coverage and manage closing shifts. You will oversee critical functions including Cash Office, Service Co., Facilities, and Customer Champions to ensure smooth operations and high standards.

The role emphasizes leadership, regulatory compliance, and strategic decision-making to maintain store excellence and strong customer service, with responsibility for budgeting and performance management.

Qualifications

• Proven multi-site leadership with accountability up to VP/HR approval.
• Experience in retail operations, sanitation, safety, and customer service excellence.
• Strong interpersonal and hiring/supervisory capabilities.
• Ability to manage budgets, audits, and regulatory compliance.

Responsibilities

• Provide daytime/mid-shift coverage and closing oversight.
• Directly oversee Cash Office, Service Co., Facilities, and Customer Champions.
• Lead store staff, set strategies, and resolve partner matters.
• Ensure product freshness, safety, and sanitation compliance.
• Analyze costs and benefits of ideas and manage store operations.

Skills

Strong leadership

Customer service

Analytical skills

Organizational skills

Strategic thinking

MS Office

Effective communication

Education

SORL Training

Proven management track record

Tools

MS Office

H-E-B Systems

POS systems

Job description

Job Description Job Summary: As an Assistant Store Director, you will support Store Leaders by providing primary daytime / mid-shift coverage and manage closing coverage. You will provide direct oversight of auxiliary departmental functions and services, including the Cash Office, Service Co., Facilities, and Customer Champions.

Key Responsibilities & Essential Functions:

• Spends the majority of time using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters
• Leads Partners to maintain the best store conditions for sanitation and safety
• Ensures performance management for all direct reports
• Communicates new initiatives; ensures implementation and execution of programs
• Provides direction, guidance, and advice to ensure others complete assignments
• Accountable for the business operations of the Gas Station, Cash Office, Business Center, and maintenance areas
• Conducts audits to ensure compliance with all Federal, State, and H-E-B regulations and standards
• Conducts audits to ensure that standards of product freshness, food safety, and sanitation are met
• Ensures facility and equipment are properly maintained and in good repair to ensure product integrity and Partner safety
• Manages Store sundry account
• Oversees the management / order of store wrap and supplies
• Oversees Store claims and damages
• Identifies shrink opportunities
• Uses financial analysis to evaluate the costs and benefits of ideas and recommendations
• Handles customer complaints
• Works with Department Managers to ensure needs of the business are met The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: proven track record w/ several years of management experience with VP and HR approval
• Knowledge/Skills/Abilities: Understanding of product integrity
• Excellent interpersonal and leadership skills
• Excellent customer service skills
• Analytical, organization, and planning skills
• Computer skills, including MS Office (Word, Excel) and H-E-B Systems
• Ability to prioritize, and handle multiple tasks and stressful situations
• Ability to proficiently communicate verbally / in writing to Partners at all levels
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of Partners or customers
• Ability to deal with problems involving a few concrete variables in standardized situations
• Value diversity
• Education: School of Retail Leadership (SORL) Training (or proven track record w/ several years of management experience with VP and HR approval
• Licenses/Certifications: Forklift / power jack training
• Physical Demands & Working Conditions: Function in a fast-paced retail environment which requires detailed work and precision Exposure to moderate noise level in the work environment Lift and carry 40-60 pounds on a regular basis Stand, walk, bend, reach, kneel, squat, reach overheard and side-to-side throughout shift Work customers, being attentive to their needs, yet maintaining composure in high-stress situations Work extended hours and varying work schedule as dictated by the business The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 06/01/2015