Store Operations Lead

Five Below; Santa Fe (NM); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health coverage

Equal Opportunity Employer

Job summary

Five Below is seeking a Store Manager or Manager on Duty to oversee daily store operations in a high-energy retail environment. You will lead crew members, ensure exceptional customer service, and manage opening/closing procedures and staff performance.

The role requires at least 1 year of management experience and strong communication skills, with the ability to multi-task and stay composed under pressure. A friendly, proactive approach helps drive sales and operational excellence.

Qualifications

• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure
• Minimum 1 years of management experience
• College experience preferred

Responsibilities

• Wows customers through personal contact and friendly service
• Trains crew on best customer service practices
• Oversees daily activities of store associates to ensure performance
• Assists with receiving, unpacking and organizing new stock
• Acts as Manager on Duty and handles store operations and people management
• Opens and closes the store, secures cash, and maintains security procedures
• Supports onboarding and ongoing training of associates
• Drives store sales and controls expenses through merchandising and supervision
• Collaborates with leadership on merchandising and recovery processes
• Performs maintenance tasks around the store and stockroom

Skills

Communication

Leadership

Multi-tasking

Creativity

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager or Manager on Duty to oversee daily store operations in a high-energy retail environment. You will lead crew members, ensure exceptional customer service, and manage opening/closing procedures and staff performance.

The role requires at least 1 year of management experience and strong communication skills, with the ability to multi-task and stay composed under pressure. A friendly, proactive approach helps drive sales and operational excellence.