Store Operations Lead

Ross Stores, Inc.; Grand Prairie (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Ross Stores in Grand Prairie, TX seeks an Assistant Store Manager to oversee daily operations, lead a team, and uphold company standards in Customer Service, Merchandising and safety. You will learn all store functions and step in for the Store Manager when needed.

The role requires supervising staff, scheduling, payroll duties, and ensuring compliance with state and federal regulations while delivering exceptional shopping experiences for customers.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assists in recruiting, hiring, training and developing non-exempt Associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintaining a Safe & Secure Environment
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.
• Takes part in Customer Service initiatives and coaching across the sales floor.

Skills

Store experience

Supervise & motivate

Multitasking

Prioritization

Customer service

Fluency in English

Evenings & weekends

Basic math

Job description

Ross Stores in Grand Prairie, TX seeks an Assistant Store Manager to oversee daily operations, lead a team, and uphold company standards in Customer Service, Merchandising and safety. You will learn all store functions and step in for the Store Manager when needed.

The role requires supervising staff, scheduling, payroll duties, and ensuring compliance with state and federal regulations while delivering exceptional shopping experiences for customers.