Store Operations Lead

CVS Health; Buena Park (CA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Buena Park, CA is seeking an Operations Supervisor to lead store execution and performance, ensuring exceptional customer service and loyalty. This role steps in when management is unavailable, running operations, and completing opening/closing procedures.

The position emphasizes supervising staff, coordinating with management, and maintaining confidentiality while driving promotional and seasonal merchandising. Strong communication and problem-solving are essential.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Support the planning, execute the display and maintenance of off-shelf merchandise

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision

Influencing skills

Flexible schedule

Overtime readiness

Urgent issue response

Education

High School diploma or equivalent

Job description

CVS Health in Buena Park, CA is seeking an Operations Supervisor to lead store execution and performance, ensuring exceptional customer service and loyalty. This role steps in when management is unavailable, running operations, and completing opening/closing procedures.

The position emphasizes supervising staff, coordinating with management, and maintaining confidentiality while driving promotional and seasonal merchandising. Strong communication and problem-solving are essential.