Store Operations & Guest Experience Leader

Round1 Entertainment Inc; Lakewood (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Round1 Entertainment Inc. in Lakewood, CO is seeking an Assistant General Manager to help lead our bowling center’s sales, service and operations. You will assist the GM with staffing, budgeting, training and customer satisfaction to achieve business goals.

Responsibilities include supervising department managers, preparing reports, maintaining store standards, and supporting promotional activities. A Bachelor's is preferred and alcohol certification may be required for operation compliance.

Qualifications

• Bachelor's degree preferred but not required.
• 3+ years management experience in team building, sales development, and operations.
• Ability to gain, demonstrate, and coach operation knowledge.
• Ability to plan activities, set goals, and manage time effectively.
• Shows ability to contribute to overall improvement of the team.

Responsibilities

• Assist with the sales and profit projections as outlined by corporate management.
• Assist with meeting and exceeding sales goals through the efficient execution of Company policies and procedures.
• Assist with supervise department managers to ensure they are in compliance with established store policies and procedures.
• Assisting with providing operational and customer service training for store employees at all levels.
• Assist with investigating employee issues with assistance from Human Resources & resolving escalated issues.
• Maintain confidential information related to employee, company, & store topics.
• Assist with holding weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Assist with creating, preparing and submitting reports to corporate such as: Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Assist with creating managers’ monthly schedule.
• Assist with providing store operations and personnel budget plan to Executive Management for review and approval.
• Assist with writing operations manual to include day-to-day procedures to be followed by department.
• Assist with preparing and presenting performance evaluations and counseling notices to direct reports.
• Know and understand all store employees’ job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Performs special projects and other miscellaneous duties as assigned by GM or Executive Management.

Skills

Management experience

Sales development

Team building

Operations knowledge

Time management

Education

Bachelor's degree (preferred)

Job description

Round1 Entertainment Inc. in Lakewood, CO is seeking an Assistant General Manager to help lead our bowling center’s sales, service and operations. You will assist the GM with staffing, budgeting, training and customer satisfaction to achieve business goals.

Responsibilities include supervising department managers, preparing reports, maintaining store standards, and supporting promotional activities. A Bachelor's is preferred and alcohol certification may be required for operation compliance.