Dynamic General Manager, Arcade & Bowling Center

Round One Entertainment; Lakewood (CO); On-site; USD 73,000 - 77,000; Full time

Job summary

Round One Entertainment in Lakewood, CO is seeking a General Manager to lead store operations, staff, and guest experience. You will drive sales, manage budgets, train teams, and ensure compliance with policies.

The role requires 3+ years in GM management, strong communication, and a hands-on leader who can plan, execute, and optimize daily activities in a fast-paced entertainment environment.

Qualifications

• Bachelor's degree from preferred but not required.
• 3+ years of GM management experience in team building, sales development, strong operational skills within a fast-casual theme concept.
• Strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Ability to gain, demonstrate, and coach with operation knowledge.
• Ability to plan activities, set goals, effectively manage time and work.
• Shows the ability to consistently contribute to the overall improvement of the team.

Responsibilities

• Responsible for the sales and profit projections as outlined by Executive Management.
• Meet or exceed sales goals through the efficient execution of Company policies and procedures.
• Directly supervise department managers to ensure they are in compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources.
• Maintain confidential discussions of employees’ increases, promotions or transfers until approved by executive management and paperwork has been prepared and a meeting is scheduled with the employee.
• Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create, prepare and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Create the manager’s monthly schedule.
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Write operations manual to include day-to-day procedures to be followed by the department.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Know and understand all store employees’ job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.

Skills

GM management experience

Team building

Sales development

Operational skills

Verbal communication

Time management

Education

Bachelor's degree (preferred)

Job description

Round One Entertainment in Lakewood, CO is seeking a General Manager to lead store operations, staff, and guest experience. You will drive sales, manage budgets, train teams, and ensure compliance with policies.

The role requires 3+ years in GM management, strong communication, and a hands-on leader who can plan, execute, and optimize daily activities in a fast-paced entertainment environment.