Store Operations & Customer Service Manager

Burlington Stores, Inc.; McAllen (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Associate discount

Medical, dental, and vision coverage

401(k) plan

Paid time off and holidays

Job summary

Burlington Stores, Inc. in Texas-McAllen is seeking an Operations Service Manager to lead the store's service teams and oversee overall operations.

You will guide cashiers, customer service staff and receiving personnel, ensuring policy compliance, asset protection and superior customer experiences. You will role-model Burlington's Core Values, build strong teams, and partner with district/region teams to drive results while coaching and developing staff for higher performance and

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Team Leadership

Operations Management

Staff Training

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. in Texas-McAllen is seeking an Operations Service Manager to lead the store's service teams and oversee overall operations.

You will guide cashiers, customer service staff and receiving personnel, ensuring policy compliance, asset protection and superior customer experiences. You will role-model Burlington's Core Values, build strong teams, and partner with district/region teams to drive results while coaching and developing staff for higher performance and