Store Operations & Customer Service – Day Shift

Reit Tv; Austin (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive pay from day one

401(k) match

Paid time off

Health savings account contribution

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within a district, delivering standout customer service and handling daily operations.

You will develop relationships with customers, meet monthly sales targets, and perform hands-on maintenance tasks, including door checks, unit showings, and POS-based transactions. A valid driver’s license and ability to work Saturdays are required.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver's license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

Skills

Customer service

Communication

Teamwork

Problem-solving

Tools

POS System

MS Office

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within a district, delivering standout customer service and handling daily operations.

You will develop relationships with customers, meet monthly sales targets, and perform hands-on maintenance tasks, including door checks, unit showings, and POS-based transactions. A valid driver’s license and ability to work Saturdays are required.