Store Operations & Customer Experience Associate

CubeSmart; Hot Springs (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

CubeSmart is hiring for a Store Operations Associate to manage day-to-day self-storage operations and deliver exceptional customer service. The role includes interacting with customers, showing units, processing leases and payments, and maintaining a clean, safe facility across the district.

You will walk the property daily, perform lock checks, meet sales goals, and support maintenance tasks. This position requires a positive attitude, reliability, and ability to work Saturdays; a valid

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer base.
• Self-driven mindset with a focus on daily operations.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing solutions.
• Interact face to face with customers, deliver excellent service and build rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks, locking checks, and showing units.
• Rent storage units, sell store merchandise, manage leasing, and process payments via POS.
• Complete daily bank deposits and make courtesy calls about late payments.

Skills

Customer service

Self-motivated

Strong operational focus

MS Office basics

Saturday availability

Valid driver’s license

Personal vehicle

Tools

MS Office

Job description

CubeSmart is hiring for a Store Operations Associate to manage day-to-day self-storage operations and deliver exceptional customer service. The role includes interacting with customers, showing units, processing leases and payments, and maintaining a clean, safe facility across the district.

You will walk the property daily, perform lock checks, meet sales goals, and support maintenance tasks. This position requires a positive attitude, reliability, and ability to work Saturdays; a valid