Store Operations & Customer Service Associate - Daytime Hours

CubeSmart; Gardner (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Competitive pay from day one

Paid time off

401(k) match

Health plans

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within your district, focusing on customer service and daily operations including leasing, payments, and security checks.

You will work primarily daytime hours with potential Sundays off, receive a competitive hourly rate, and enjoy benefits such as paid time off and a 401(k) match. Join a team committed to growth and well‑maintained, safe facilities.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our POS, completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening and closing storage doors (up to 50 lbs).
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning storage units, and maintaining neat offices.

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within your district, focusing on customer service and daily operations including leasing, payments, and security checks.

You will work primarily daytime hours with potential Sundays off, receive a competitive hourly rate, and enjoy benefits such as paid time off and a 401(k) match. Join a team committed to growth and well‑maintained, safe facilities.