Store Operations & Customer Service Associate

CarMax; Frederick (MD); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick time

Job summary

CarMax Frederick is seeking a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and deliver outstanding customer service while maintaining accuracy and compliance.

You will handle cash, audit documents, coordinate with departments, train new associates, and help ensure smooth daily operations in a fast-paced, team-driven environment. Flexibility for varied shifts, including nights and weekends, is required.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Organizational skills

Data entry

Communication

Cash handling

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

CarMax Frederick is seeking a Business Operations Associate to support store operations, process sales, auctions, and appraisals, and deliver outstanding customer service while maintaining accuracy and compliance.

You will handle cash, audit documents, coordinate with departments, train new associates, and help ensure smooth daily operations in a fast-paced, team-driven environment. Flexibility for varied shifts, including nights and weekends, is required.