Store Operations & Customer Experience Leader

CubeSmart; Nederland (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work/Life Balance That Works for You

Culture and growth opportunities

Competitive pay from day one

Paid time off throughout the year

401(k) match

Health plan with HSA contribution

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within your district, delivering outstanding customer service and handling leasing, payments, and daily tasks.

In this role you will walk the property, perform maintenance tasks, and ensure a clean, safe facility while meeting monthly sales goals and providing a positive customer experience across the district.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Positive and outgoing personality

Customer service experience

Self-driven mindset

Basic computer skills (MS Office)

Ability to work Saturdays

Driver's license / car ownership

Physical stamina

US work authorization

Tools

Point-of-Sale System (POS)

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within your district, delivering outstanding customer service and handling leasing, payments, and daily tasks.

In this role you will walk the property, perform maintenance tasks, and ensure a clean, safe facility while meeting monthly sales goals and providing a positive customer experience across the district.