Store Operations & Customer Experience Lead

Five Below; Wayne (NJ); On-site; USD 22,000 - 25,000; Full time

Job summary

Five Below in Wayne, NJ is seeking a Store Manager on Duty/Assistant Store Manager to oversee daily operations, supervise team members, and ensure a fast, friendly checkout experience for every guest. You will also assist with stock, opening/closing routines, and safety compliance.

The role requires prior retail management experience and strong communication skills, with a focus on sales, merchandising, and teamwork within a high-volume store.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.

Responsibilities

• Wows customers through personal contact and ensures a fast, friendly checkout experience.
• Oversees daily activities of store associates and ensures they perform duties effectively.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty, taking full responsibility for store operations, staff, customer service, and urgent issues.
• Manages opening/closing procedures, including cash handling, securing premises, and alarms.
• Supports onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service.

Skills

Store management experience

Customer service excellence

Verbal and written communication

Multi-tasking

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Wayne, NJ is seeking a Store Manager on Duty/Assistant Store Manager to oversee daily operations, supervise team members, and ensure a fast, friendly checkout experience for every guest. You will also assist with stock, opening/closing routines, and safety compliance.

The role requires prior retail management experience and strong communication skills, with a focus on sales, merchandising, and teamwork within a high-volume store.