Store Operations & Customer Experience Lead

Dollar Tree; Mason (OH); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Mason, Ohio seeks an Assistant Store Manager to support store operations, customer service, and team development. You will participate in opening and closing procedures and help supervise Store Associates to maintain a friendly, safe environment.

Responsibilities include organizing merchandise, maintaining stockrooms and displays, and ensuring adherence to company policies. This role emphasizes strong communication, teamwork, and a hands-on approach to daily tasks.

Qualifications

• High school diploma or equivalent preferred.
• Store management experience in retail, grocery, or drug store environment preferred.
• Able to lift up to 55 lbs and perform physical tasks.
• Strong communication, interpersonal, and written skills.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills.
• Strong problem solving and decision-making skills.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure seasonal areas are maintained.
• Perform opening and closing procedures as needed.
• Process all corporate directives and communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record keeping, and loss prevention.
• Maintain a well-stocked sales floor and organized stockroom.
• Protect and secure all company assets, including store cash.
• Adhere to policies and procedures including safety guidelines.
• Help the Store Manager supervise, train, and develop Store Associates.
• Provide a positive, safe, and respectful environment for customers and associates.

Skills

Store management experience

Customer service

Communication skills

Teamwork

Problem solving

Written skills

Education

High school diploma or equivalent

Job description

Dollar Tree in Mason, Ohio seeks an Assistant Store Manager to support store operations, customer service, and team development. You will participate in opening and closing procedures and help supervise Store Associates to maintain a friendly, safe environment.

Responsibilities include organizing merchandise, maintaining stockrooms and displays, and ensuring adherence to company policies. This role emphasizes strong communication, teamwork, and a hands-on approach to daily tasks.