Store Operations & Customer Experience Lead

Dollar General Corporation; Loveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Dollar General Corporation in Loveland, OH is seeking an Assistant Store Manager to support a customer-first store environment. You will supervise staff, manage merchandise presentation, and handle deposits under the Store Manager’s direction.

The role emphasizes strong leadership, cash handling, scheduling, and adherence to policies to ensure profitability and asset protection in a fast-paced retail setting.

Qualifications

• Strong interpersonal, written and oral communication abilities.
• Ability to solve problems and adapt to various situations.
• Excellent organizational skills with attention to detail.
• Ability to read and interpret documents such as diagrams, safety rules, operating instructions.
• Ability to perform math calculations including percentages.
• Experience with cash register functions and generating reports.
• Knowledge of cash handling procedures and deposit control.
• Ability to drive to the bank to deposit money.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Communication

Customer service

Problem solving

Organizational skills

Cash handling

Safety awareness

Scheduling

Team leadership

Inventory control

Education

High school diploma or equivalent

Job description

Dollar General Corporation in Loveland, OH is seeking an Assistant Store Manager to support a customer-first store environment. You will supervise staff, manage merchandise presentation, and handle deposits under the Store Manager’s direction.

The role emphasizes strong leadership, cash handling, scheduling, and adherence to policies to ensure profitability and asset protection in a fast-paced retail setting.