Store Ops & Customer Experience Lead

Five Below; Ballwin (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below in Ballwin, MO is seeking an hourly Store Manager on Duty to lead daily operations, train crew, and deliver fast, friendly service. You will oversee store activities, ensure an excellent customer experience, and step in as Manager on Duty when needed.

This role requires a high school diploma, strong communication, and the ability to multitask under pressure. Responsibilities include opening/closing, cash handling, stocking, and collaborating with leadership to boost sales while

Qualifications

• High School Graduate or equivalent is required.
• College experience preferred for applicants.
• Minimum 1 year of management experience is required.
• Excellent verbal and written communication skills are essential.
• Ability to multi-task and stay composed under pressure.
• Creative thinking helps in daily store operations.

Responsibilities

• Ensures all crew members WOW the Customer through personal contact.
• Trains the crew on the BEST customer service experience for fast, friendly checkout.
• Oversees daily activities of store associates and ensures excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Acts as Manager on Duty when needed, handling store operations and staff concerns.
• Manages opening/closing procedures, cash security, alarms, and daily readiness.
• Supports onboarding and training of new associates on policies and procedures.
• Drives store sales and controls expenses through merchandising and performance.
• Partners with leadership on merchandising and World Recovery processes.
• Performs store maintenance including cleaning and organization.

Skills

Excellent communication skills

Management experience

Multi-tasking

Creativity

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Ballwin, MO is seeking an hourly Store Manager on Duty to lead daily operations, train crew, and deliver fast, friendly service. You will oversee store activities, ensure an excellent customer experience, and step in as Manager on Duty when needed.

This role requires a high school diploma, strong communication, and the ability to multitask under pressure. Responsibilities include opening/closing, cash handling, stocking, and collaborating with leadership to boost sales while