Store Operations & Customer Experience Lead

Golf Galaxy; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

DICK’S Sporting Goods in Fort Myers is seeking a Lead who will directly influence store brand standards and the teammate experience, delivering the best service to customers and guiding teammates.

You will manage day-to-day store operations, plan projects with the Assistant Store Manager, uphold merchandising and safety standards, and help build a strong, inclusive team through training and coaching.

Qualifications

• Retail or customer-service experience.
• Flexible availability including nights and weekends.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Manage day-to-day store department operations.
• Plan and organize projects with guidance from Assistant Store Manager.
• Uphold brand, merchandising, and presentation standards.
• Compliance to loss prevention standards and audit requirements.
• Train and develop teammates including onboarding and cross-training.
• Support business needs and other tasks as required.

Skills

Customer service

Leadership

Communication

Time management

Job description

DICK’S Sporting Goods in Fort Myers is seeking a Lead who will directly influence store brand standards and the teammate experience, delivering the best service to customers and guiding teammates.

You will manage day-to-day store operations, plan projects with the Assistant Store Manager, uphold merchandising and safety standards, and help build a strong, inclusive team through training and coaching.