Omnichannel Retail Lead - Customer Experience & Team Leader

DICK'S Sporting Goods, Inc.; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Store Lead to act as the in-store expert for their department. You will guide a team, ensure brand standards, and deliver exceptional customer service while coordinating daily plans and events.

You will oversee staffing, training, and store operations, driving a people-first culture and a safe, inclusive shopping experience for customers and teammates.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Lead the in-store department to execute brand standards and deliver customer service.
• Supervise and coach teammates; assist with interviewing and onboarding.
• Plan and align workforce to execute daily tasks and store events.
• Maintain merchandising standards and floor sets.
• Assist store leadership with supervision and policy compliance.
• Create an inclusive, safe store environment and model respectful behavior.
• Support management with assigned tasks and store initiatives.

Skills

Flexible schedule

Customer service

Retail experience

Stamina

Safety awareness

Job description

DICK'S Sporting Goods, Inc. is seeking a Store Lead to act as the in-store expert for their department. You will guide a team, ensure brand standards, and deliver exceptional customer service while coordinating daily plans and events.

You will oversee staffing, training, and store operations, driving a people-first culture and a safe, inclusive shopping experience for customers and teammates.