Part-Time Key Holder - Customer Experience & Ops Lead

Designer Brands; Fargo (ND); On-site; USD 16,531 - 20,664; Part time

Job summary

Designer Brands is seeking a Customer Service Associate to support store management in delivering an outstanding shopping experience. You will help maintain in-store standards, assist customers, and collaborate with leadership on daily priorities to drive sales and store performance.

The role requires strong communication, reliability, and the ability to work evenings, weekends, and holidays. This on-site position involves standing and walking throughout shifts and handling basic store duties.

Qualifications

• Customer service oriented with a welcoming demeanor and professional appearance.
• Ability to build positive relationships with teammates and leaders.
• Strong verbal and written communication skills for clear customer and team interactions.
• Ability to manage time and tasks to meet daily store goals and KPI targets.
• Flexible availability to cover nights, weekends, holidays, and varying shifts.
• Proficient use of point-of-sale systems, devices, and basic tech tools.

Responsibilities

• Maintain in-store experience by modeling customer-focused behaviors and assisting with daily KPIs.
• Ensure a clean, organized store environment and adherence to standards and policies.
• Respond to customer and associate requests with urgency and professionalism.
• Support omni-channel initiatives and in-store customer service excellence.

Skills

Customer service

Collaborative relationships

Verbal and written communication

Time management

Evening/Weekend/Holiday availability

Tech literacy

Standing/walking 100%

Lifting 50 pounds

Mobility: stoop/kneel/crawl

Education

High school diploma or equivalent

Job description

Designer Brands is seeking a Customer Service Associate to support store management in delivering an outstanding shopping experience. You will help maintain in-store standards, assist customers, and collaborate with leadership on daily priorities to drive sales and store performance.

The role requires strong communication, reliability, and the ability to work evenings, weekends, and holidays. This on-site position involves standing and walking throughout shifts and handling basic store duties.