Store Operations & Customer Experience Lead

Walgreens; East Moline (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a customer-focused associate to support store operations, provide exceptional service, and assist with opening/closing procedures when management is unavailable. The role involves cash handling, inventory maintenance, and maintaining a welcoming shopping environment.

The ideal candidate has at least one year of leadership or key holder experience, is fluent in English, and may hold PTCB certification or a state pharmacy license.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash during start-up.
• Processes product returns, order voids, refunds, and cash drops; provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and physicians with product and service guidance to ensure a positive experience.
• Manages store operations including pricing, displays, inventory, and housekeeping to maintain a professional appearance.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a customer-focused associate to support store operations, provide exceptional service, and assist with opening/closing procedures when management is unavailable. The role involves cash handling, inventory maintenance, and maintaining a welcoming shopping environment.

The ideal candidate has at least one year of leadership or key holder experience, is fluent in English, and may hold PTCB certification or a state pharmacy license.