Store Operations & Customer Experience Lead

Designer Brands; Boca Raton (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Designer Brands is seeking a store-team member to support management in driving sales and delivering an exceptional in-store experience in Boca Raton. You will help with inventory, omni-channel activities, and cashwrap efficiency while upholding company policies.

Join a team focused on customer service excellence, operating standards, and a positive work environment. Flexible hours including evenings and weekends may be required.

Qualifications

• Minimum 2 years of workforce experience.
• High school diploma required.
• Ability to stand for long periods and lift up to 50 pounds.
• Flexibility to work nights, weekends, holidays.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and responding with urgency to requests.
• Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review daily communication and plan/execute tasks across the day.

Skills

Customer service

Team collaboration

Communication

Time management

Availability

Tech literacy

Stamina

Education

High school diploma

Tools

Register

iPhone

Calculator

Job description

Designer Brands is seeking a store-team member to support management in driving sales and delivering an exceptional in-store experience in Boca Raton. You will help with inventory, omni-channel activities, and cashwrap efficiency while upholding company policies.

Join a team focused on customer service excellence, operating standards, and a positive work environment. Flexible hours including evenings and weekends may be required.