Customer Experience Team Lead: Outreach & Coaching

Crate & Barrel; Boca Raton (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader – Customer Experience & Outreach in Boca Raton to drive sales and store excellence. You will recruit, train, and mentor associates, lead clienteling and registry efforts, and support events and store activations.

You will spend significant time on the sales floor, coaching and developing associates, while ensuring exceptional customer service and adherence to company policies. Flexibility for evenings and weekends is required.

Qualifications

• 1+ years customer service or retail leadership experience.
• Proficient with Microsoft Office, Google applications, and store tech.
• Full-Time availability including nights, weekends, and holidays.

Responsibilities

• Lead designated team and manage associate workload with ASL collaboration.
• Coach associates on performance and maintain a strong presence in the department.
• Support performance and development for the designated team to encourage growth.
• Provide specific, timely feedback to associates and share observations with ASL.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, and policies.
• Understand store policies including loss prevention, security and safety guidelines.
• Promote sales as Leader On Duty (LOD) and monitor floor activity.
• Communicate regularly with ASL to review results and feedback.
• Ensure gracious, quick, and efficient service for all customers.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Coaching

Sales orient

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader – Customer Experience & Outreach in Boca Raton to drive sales and store excellence. You will recruit, train, and mentor associates, lead clienteling and registry efforts, and support events and store activations.

You will spend significant time on the sales floor, coaching and developing associates, while ensuring exceptional customer service and adherence to company policies. Flexibility for evenings and weekends is required.