Store Operations & Customer Experience Lead

Five Below; Alameda (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below is hiring in Alameda, CA for an hourly leadership role focused on WOW customer service. You will supervise crew, open/close the store, and help drive sales with friendly, fast checkout and well-organized merchandising.

We seek energetic leaders who can train staff, manage daily operations, and adapt to busy shifts including weekends. If you enjoy a dynamic retail environment with room to grow, apply today.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• Oversee daily store operations and guest service.
• Train crew on the BEST customer service experience.
• Assist with receiving, unpacking, and stocking.
• Act as Manager on Duty when needed.
• Open/close the store; secure cash and alarms.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses.
• Partner with leadership on merchandising and recovery.
• Perform store maintenance and upkeep.

Skills

verbal and written communication

multi-tasking

creative thinking

operational composure under pressure

customer service

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is hiring in Alameda, CA for an hourly leadership role focused on WOW customer service. You will supervise crew, open/close the store, and help drive sales with friendly, fast checkout and well-organized merchandising.

We seek energetic leaders who can train staff, manage daily operations, and adapt to busy shifts including weekends. If you enjoy a dynamic retail environment with room to grow, apply today.