Store Operations & Customer Experience Associate

CarMax; Florida; Presencial; USD 21.000 - 32.000; Jornada completa

Descripción de la vacante

CarMax Davie location is seeking a Business Operations Associate to support store operations, process sales paperwork, and manage auctions and appraisals. You will handle cash, deposits, and critical documentation while providing excellent customer service in a fast-paced, team-driven environment.

The role requires strong organizational skills, data accuracy, and solid communication with customers and colleagues. Flexibility for varied shifts, including nights and weekends, is expected.

Formación

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.
• Able to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality and adherence to CarMax policies.
• Flexibility to work nights, weekends, and holidays.

Responsabilidades

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Conocimientos

Customer service

Data entry

Cash handling

Organizational skills

Communication

Confidentiality

Flexibility

Herramientas

Microsoft Office

Data entry systems

Descripción del empleo

CarMax Davie location is seeking a Business Operations Associate to support store operations, process sales paperwork, and manage auctions and appraisals. You will handle cash, deposits, and critical documentation while providing excellent customer service in a fast-paced, team-driven environment.

The role requires strong organizational skills, data accuracy, and solid communication with customers and colleagues. Flexibility for varied shifts, including nights and weekends, is expected.