Store Operations & Customer Care Associate

The TJX Companies, Inc.; Manhattan (KS); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits (medical/dental/vision

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. operates Sierra stores where team members deliver a highly satisfying customer experience, engage with customers, and maintain a clean store environment. You may work across different areas to support the business as needed.

You’ll model customer service practices, contribute to a positive store culture, and follow loss prevention standards while handling transactions and assisting customers with purchases and returns.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting heavy objects

Job description

The TJX Companies, Inc. operates Sierra stores where team members deliver a highly satisfying customer experience, engage with customers, and maintain a clean store environment. You may work across different areas to support the business as needed.

You’ll model customer service practices, contribute to a positive store culture, and follow loss prevention standards while handling transactions and assisting customers with purchases and returns.