Customer-First Retail Associate | Discount & Growth

The TJX Companies, Inc.; City of Albany (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health/dental/vision benefits

Paid holidays/vacation/sick leave

Scholarship program

Job summary

The TJX Companies, Inc. operates Sierra stores in Albany, NY and across the country. This role focuses on delivering high-quality customer experiences, keeping the store clean and organized, and supporting multiple areas as needed.

Team members engage customers, promote loyalty programs, and follow loss prevention and merchandising standards while maintaining safety and a positive store culture. Competitive pay and benefits accompany the role.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Retail experience

Job description

The TJX Companies, Inc. operates Sierra stores in Albany, NY and across the country. This role focuses on delivering high-quality customer experiences, keeping the store clean and organized, and supporting multiple areas as needed.

Team members engage customers, promote loyalty programs, and follow loss prevention and merchandising standards while maintaining safety and a positive store culture. Competitive pay and benefits accompany the role.