Retail Customer Experience Associate

The TJX Companies, Inc.; Charlottesville (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision insurance

HSA

Paid holidays

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. Sierra store in Charlottesville seeks team members to deliver a highly satisfying customer experience, maintain store cleanliness, and support merchandising and loss-prevention standards. You may be cross-trained to work in multiple areas to help the business and contribute to a positive store culture.

Responsibilities include accurately ringing purchases, promoting loyalty programs, ensuring safety, and supporting recovery and merchandising procedures throughout the day.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Flexibility

Teamwork

Job description

The TJX Companies, Inc. Sierra store in Charlottesville seeks team members to deliver a highly satisfying customer experience, maintain store cleanliness, and support merchandising and loss-prevention standards. You may be cross-trained to work in multiple areas to help the business and contribute to a positive store culture.

Responsibilities include accurately ringing purchases, promoting loyalty programs, ensuring safety, and supporting recovery and merchandising procedures throughout the day.