Merchandising Associate – Customer-Focused Retail

The TJX Companies, Inc.; Springfield (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Credit union

Referral bonuses

Pet insurance

Job summary

Sierra Store at Springfield, IL, part of The TJX Companies, Inc., is seeking staff to deliver exceptional customer experiences. You will engage customers, maintain store standards, and promote loyalty programs while supporting operations across departments.

The role emphasizes teamwork, adaptability, and a proactive approach to loss prevention, safety, and merchandising. Competitive benefits and a supportive environment are offered.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Adaptability

Retail experience

Teamwork

Job description

Sierra Store at Springfield, IL, part of The TJX Companies, Inc., is seeking staff to deliver exceptional customer experiences. You will engage customers, maintain store standards, and promote loyalty programs while supporting operations across departments.

The role emphasizes teamwork, adaptability, and a proactive approach to loss prevention, safety, and merchandising. Competitive benefits and a supportive environment are offered.